monte777 FAQ

Deposit minimums and maximums vary by payment method and your account history. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically allow deposits from a low amount to several million rupiah per transaction, depending on your e-wallet account tier and daily limits set by the e-wallet provider. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) accept transfers in similar ranges. When you select a payment method in our Cashier, we display the exact minimum and maximum for your account. If you hit a daily limit, you can retry the next calendar day or use a different payment method. We do not impose artificial caps beyond what your financial institution allows. Contact support if you need assistance understanding your payment provider's limits.

If a deposit via online payment, e-wallet, mobile banking, or local payment fails, check your e-wallet balance. If it was not deducted, the transaction failed on the e-wallet's side and you can retry immediately. If your balance was deducted but monte777 shows no credit, refresh your app or log out and back in. If still unresolved, contact our support team with a screenshot of your e-wallet receipt (showing the transaction ID). We can manually credit your account if the error was on our payment gateway's side. For bank virtual-account deposits, verify you entered the correct account number and amount. If correct and the transfer does not appear within thirty minutes, contact support with your bank receipt. We may need to escalate to the acquiring bank to trace the transfer. Most stalled deposits resolve within one to two hours of contacting support.

Bonus offers vary by promotion and season. We typically offer welcome bonuses for new accounts that match your first deposit (for example, a one-hundred-percent match bonus, subject to terms apply). Other promotions run during Liga 1 tournaments, Piala Indonesia fixtures, or major holiday periods like Idul Fitri or Imlek. All bonuses carry wagering requirements, meaning you must wager the bonus amount a set number of times before you can withdraw. Bonus terms are displayed when you claim a promotion. Read them carefully before accepting. Bonuses apply only to specific game categories (usually sportsbook or live dealer) and may carry expiration dates. If you are unsure whether a bonus applies to your preferred game, contact our support team for clarification.

We collect your personal data (name, email, phone, ID number, address) during registration and identity verification (KYC). This data is encrypted in transit (via SSL) and at rest on secure servers. We do not share your personal information with third parties for marketing or unrelated purposes. Your data is used only for account verification, payment processing, and compliance with financial regulations. We retain your data for as long as your account is active and for a period after closure as required by law. You can request a copy of your data or ask for deletion by contacting our support team. For detailed information, review our privacy policy.

Our support team responds to queries within a few hours during standard business hours (Monday to Friday, 9 am to 5 pm Jakarta time). Urgent issues like account lockouts or payment errors may receive faster responses. Weekend and holiday support (including Idul Fitri, Idul Adha, Imlek, Nyepi) may be slower due to reduced staffing. For immediate help, use the in-app chat feature — our team monitors it actively. If you email support, include your account ID, a clear description of the issue, and any relevant screenshots or transaction IDs. This speeds up resolution. We aim to resolve most issues within 24 hours; complex matters may take longer.